How to understand these new technologies?

While the buzz is deafening about Twitter, Yammer, and other hotsy-totsy social media tools, Seth Godin points out that lots of businesses can't even manage to get e-mail right. By the way, the SMTP protocol has been widely used for about 25 years.

Sigh.

Photo by Adam Tinworth.

http://www.flickr.com/photos/adders/ / CC BY-ND 2.0